Service Lead

Service Lead

Job Summary of Service Lead:

Duties consist of assisting in the daily store functions through supervising teams, executing merchandising tactics, and interacting with customers. The main focus is on guiding staff, supporting customer loyalty initiatives, and ensuring a consistent and efficient shopping experience.

Job Duties and Responsibilities of Service Lead:

• Support the progression and retention of team members through ongoing coaching and training efforts.
• Instruct team members to educate guests about the perks of credit and loyalty programs to boost customer loyalty.
• Enforce store merchandising norms, coordinate product flow, and optimize operational systems to meet brand standards effectively.
• Harnessing the power of business reporting tools enables better decision-making and the successful achievement of performance objectives.
• Retain understanding of and apply organizational systems, software, and procedures.
• Cultivate team drive by participating in corporate acknowledgment and incentive schemes.
• Create a culture of teamwork and active involvement among team members.
• Follow through with any other responsibilities assigned by leaders.

Qualifications and Experience of Service Lead:

• Successful candidates must possess a high school diploma or meet an equivalent standard.
• Those with supervisory experience lasting 1-2 years are encouraged to apply.
• Having strong communication skills, interpersonal acumen, and problem-solving expertise is vital.
• Proficient in both independent work and team collaboration.
• Demonstrated proficiency in Zebra PDA, POS systems, Microsoft Office, and scheduling tools through practical experience.
• Capability to work a schedule that encompasses mid-shifts, evenings, weekends, and holidays.

Benefits of Service Lead:

• A workplace culture centered around teamwork with possibilities for enhancing professional skills.
• Incentive programs designed by companies to provide staff members with discounts and rewards for shopping at their stores.
• Supportive leadership approach emphasizing hands-on training and ongoing feedback.

About Bealls:

Bealls Inc. is a family-owned and operated retail organization that includes Bealls and Home Centric. Since 1915, Bealls has remained committed to providing high-quality merchandise at exceptional value. With a people-first culture, Bealls Inc. promotes authenticity, accountability, and work-life balance. Locations span across multiple states, offering growing opportunities in a collaborative and dynamic environment.